Erwin Wetzel, the Director General of EVA, opened the Conference on Innovations and stated: "Innovations are important to keep the business moving and the consumers happy. Other industries are innovating faster and raise the bar for ours. Those who don’t move will stay left behind ."
Conclusions EVEX 2015:
- "People need emotion"
- "Companies need to provide an experience."
- "Companies need to evaluate themselves and change continuously- not being efficient is costly."
How to innovate in the Vending Industry?
- stop thinking only about the product: the solution is not only to add technology to the machine, but to create meaningful experiences for your costumers.
- collaborate : companies make more money if they collaborate each other.
- invest time in customer relationship: this is the key to a successful company.